Operations Management In Healthcare - Strategy And Practice by Dr. Corinne Karuppan, PhD, CPIM, Michael Waldrum, MD, MSc, MBA, Dr. Nancy Dunlap, MD, Ph.D., MBA

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Describes how to build a competitive edge by developing superior operations This comprehensive, practice-oriented textbook shows how healthcare organizations can gain a competitive edge through superior operations. A strategic perspective is taken by achieving excellence in the four competitive priorities: quality, cost, timely delivery, and flexibility. The competitive priorities should not be pursued in isolation. They are indeed interrelated, and we show how initiatives targeted at improving performance in each of the four competitive priorities impact one another and have synergistic effects. Upon completion of the course, students will have developed a conceptual mental model of health care operations in which all concepts and tools fit together. They will recognize the dangers of pursuing local optimization and appreciate the benefits of aligning the entire operations system with the business strategy. The book shows how to run a healthcare organization. We highlight the different perspectives of clinicians and administrators and attempt to resolve their conflicts by offering a common platform for building competitive advantage. To bring the cultural context to life, we engage students with a series of short stories showcasing the struggles of a fictitious health care organization as it embarks on its journey to becoming a highly reliable organization. Our approach is very “hands-on.” Throughout the book, we help students develop a tool kit to assist in problem solving and process improvements. The tools are presented using step-by-step instructions and are fully integrated with the chapter materials. Most of our students have felt they were able to use these decision aids on the job right away. Key Features: • Mind maps to connect competitive priorities, concepts, and tools in a logical, integrated fashion • Development of an extensive tool kit • Emphasis on measurement with the use of dashboards in multiple chapters • The story of a fictitious healthcare organization to demonstrate people dynamics, organizational challenges, and the applicability of tools in every chapter. Questions at the end of each story segment help stimulate class discussion and reflection • Box features with frequently asked student questions and our answers (LET’S TALK!) • Box features with real-world implementations of the concepts (OM IN PRACTICE!) • Data files available for statistical process control, queuing, and simulation • Comprehensive Instructor Packet and online tutorials

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