The Hcahps Handbook 2: Tactics To Improve Qualilty And The Patient Experience by Lyn Ketelsen, Karen Cook, RN, Bekki Kennedy
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Are your HCAHPS results on track? Our revised and updated version of The HCAHPS Handbook includes the newest information and the latest tactics that enable you to provide the exceptional quality of care your patients expect and deserve. With fresh evidence harvested from organizations across the nation, The HCAHPS Handbook shares proven strategies for moving metrics on all HCAHPS questions, and more importantly, how to successfully deploy the tactics that will have a lasting impact on patients and the experience of care.
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